In a bid to bridge the gap between classroom theory and real-world corporate experience, MTN Nigeria recently opened its doors to postgraduate students from Pan-Atlantic University’s (PAU) School of Media and Communication.
The visit provided the students with a firsthand opportunity to gain a deeper understanding of one of Africa’s leading telecommunications companies.
A total of 65 MSc students embarked on a guided tour across three key MTN locations in Lagos: the MTN Service Center and Ikoyi Switch in Aromire, the Rooftop Plaza, and the company’s headquarters in Falomo.
The initiative was designed to give students an in-depth understanding of the operational, technical, and strategic aspects of Nigeria’s telecom industry beyond what textbooks and lectures could offer.
At the MTN Service Center in Aromire, the students observed frontline customer service operations, gaining insights into how the company handles customer inquiries, resolves technical issues, and ensures seamless service delivery.
At the Switch, they explored the backbone of MTN’s network infrastructure, witnessing firsthand how data transmission, network security, and system management keep millions of Nigerians connected daily.
The highlight of the visit was an interactive session with MTN Nigeria’s top executives, who shared industry insights and career advice.
Lakinbofa Goodluck, Public Relations Manager, discussed the company’s corporate structure and how it remains agile in a rapidly evolving market.
Nkem Nnake, Manager of Learning, Talent & Career Management, emphasized the importance of personal branding and MTN’s commitment to employee growth and development.
MTN staff engaged the students on key operational initiatives such as customer experience management, employee engagement, corporate communications, and sustainability.
Chineze Gbenga-Oluwatoye, General Manager of Corporate Communications, emphasized the importance of communications in shaping brand perception, saying, “There is power in communication, and the art of communication lies in knowing how to convey ideas with clarity, confidence, and intent.
“Whether engaging clients or shaping public perception, the way you communicate can influence outcomes, build trust, and drive impact.”
The session gave students a clearer view of how business, technology, and customer engagement intersect within the telecom industry.
The tour is part of MTN Nigeria’s broader efforts to invest in education and workforce development.
Beyond corporate social initiatives, the company has consistently championed experiential learning through initiatives like the MTN Foundation Scholarship Scheme, ICT and Business Skills Training and the MTN Media Innovation Programme.
As Nigeria’s business and technology landscape continues to evolve, industry visits like these play a crucial role in preparing the next generation of professionals.
By creating opportunities for real-world engagement, MTN Nigeria is actively shaping future leaders who will drive innovation, connectivity, and growth in the country’s digital economy.
